Privacy policy
Last updated: 17/01/2026
Lowell Books LTD (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from https://lowellbooks.com (the “Website”).
1. Who We Are
Company name: Lowell Books LTD
Registered location: United Kingdom
Email: [email protected]
We act as the data controller for the personal data collected through this Website.
2. Personal Data We Collect
We may collect the following information:
- Personal identification information: name, email address, phone number
- Billing and shipping details: address, postcode, country
- Account information: login credentials (encrypted)
- Order information: products purchased, order history
- Payment data: payments are processed securely by third-party providers (e.g. Stripe, PayPal). We do not store card details.
- Technical data: IP address, browser type, device information
- Marketing preferences: newsletter subscriptions and communication preferences
3. How We Use Your Data
We use your personal data to:
- Process and fulfil orders
- Create and manage user accounts
- Communicate with you about orders, deliveries, or support requests
- Send marketing emails (only if you have opted in)
- Improve our Website, services, and customer experience
- Comply with legal and tax obligations
4. Legal Basis for Processing
Under UK GDPR, we process your data based on:
- Contractual necessity – to fulfil your orders
- Legal obligations – accounting and tax requirements
- Legitimate interests – improving our services and preventing fraud
- Consent – marketing communications and cookies (where applicable)
5. Sharing Your Data
We may share your data with trusted third parties only when necessary, including:
- Payment processors (e.g. Stripe, PayPal)
- Shipping and fulfilment partners
- IT and hosting providers
- Analytics and marketing platforms (only with consent)
We never sell your personal data.
6. International Transfers
If personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with UK GDPR.
7. Data Retention
We retain personal data only for as long as necessary:
- Order and accounting data: as required by UK law
- Account data: until you request deletion
- Marketing data: until you withdraw consent
8. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
To exercise your rights, contact us at [email protected].
9. Cookies
We use cookies and similar technologies to ensure the proper functioning of our Website and to analyse traffic.
You can manage your cookie preferences via our cookie consent banner.
For more details, please see our Cookie Policy.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Si quieres, en el próximo mensaje puedo:
- Ajustarla exactamente a Lowell Books (nombre legal, dirección, proveedores reales).
- Generarte también la Cookie Policy y Terms & Conditions coherentes entre sí.
- Adaptarla para UK + EU (GDPR dual) por si vendes fuera del Reino Unido.