Calls May Be Recorded for Training and Monitoring Purposes

Should we really ever bring our whole selves to work? In a London call center, Jimmie and his colleagues help holiday makers with myriad problems, including mistakes in reservations, inadequate accommodation, the pros and cons of nudist versus textile. But he is hardly a model employee, and he knows he's about to be hauled up in front of the boss. He doesn't simply provide customer service to these callers, he gets involved in their fantasies and frustrations, not to mention those of his colleagues. From perfecting his role as an undertaker and as a clown to performing duties above and beyond his employment contract, he debates the importance of the optimum shade for lipsticks and bathroom walls, as well as the psychological impact of an Italian mother and an emotional support animal. Do we believe him? Mostly not, but we believe in him and in his sly, sharp, melancholy insights into the frustrations and indignities of a world which aims to eliminate the human. You'll laugh, weep and never look the same way at an electric carving knife again.