Dealing with Difficult People (HBR Emotional Intelligence Series)
(Author) Harvard Business ReviewAt the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
Harvard Business Review
Harvard Business Review is a prestigious publication known for its insightful articles on management, leadership, and business strategy. Founded in 1922, HBR has published groundbreaking research and analysis by leading experts in the field.
One of HBR's most notable works is the article "Marketing Myopia" by Theodore Levitt, which introduced the concept of focusing on customer needs and wants rather than products. This article has had a significant impact on the marketing industry and is still widely cited today.
HBR's literary style is clear, concise, and data-driven, making complex business concepts accessible to a wide audience. Their contributions to literature include pioneering research on topics such as innovation, organizational culture, and decision-making.
Overall, Harvard Business Review has had a profound influence on the business world and continues to be a leading source of knowledge and insights for professionals in all industries.
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